Singapore Airlines on Tuesday offered monetary compensation and a full refund of the airfare to the 211 passengers onboard the flag carrier’s turbulence-hit London to Singapore flight last month.
On May 21, Flight SQ321 en route from London to Singapore encountered extreme turbulence. The Boeing 777-300ER aircraft was carrying 211 passengers and a crew of 18 when it made an emergency landing at Bangkok airport.
Passengers and crew were thrown up to the plane’s ceiling before falling back down, leading to the death of one man. The SIA said compensation offers were sent to passengers on Monday.
Those who sustained “minor injuries” from the incident were offered $10,000 (SGD $13,500) in compensation.
“For those who sustained more serious injuries from the incident, we have invited them to discuss a compensation offer to meet each of their specific circumstances when they feel well and ready to do so,” the statement said.
“Passengers medically assessed as having sustained serious injuries, requiring long-term medical care, and requesting financial assistance are offered an advance payment of $25,000 to address their immediate needs,” the SIA said.
