The call came in at shortly after 11am on Wednesday: A terrible stench was coming from a pair of trucks parked outside a funeral home on Utica Avenue in Brooklyn.

When the police arrived, they made a gruesome discovery. Inside the trucks — a U-Haul rental and what seemed to be a tractor-trailer — were several dozen decomposing bodies.

It remained unclear how many of the people found stacked in body bags inside the trucks at the Andrew T. Cleckley Funeral Home had died in the coronavirus pandemic, the authorities said.

But New York City’s death care system — its hospital mortuaries, cemeteries, crematories and city-run morgues — has been under extraordinary strain in recent weeks as beleaguered workers have tried to grapple with the single worst mass casualty event to hit New York since the Spanish flu pandemic of a century ago. At least 14,000 people in the city have perished from Covid-19, the disease caused by the novel coronavirus.

No one has felt the pressure more than funeral directors who have been caught in the vise between the rising tide of bodies pouring out of hospitals and nursing homes and the backlogs that make them unable to cremate or bury people quickly.

Some funeral homes have had to use refrigerated trailers, and others have converted chapels into temporary morgues, using high-powered air conditioners to chill the rooms.

Still, the notion that dead New Yorkers could be left to decay in broad daylight in rental trucks on a crowded street in Brooklyn underscored the challenges facing the city as it tries to absorb a disaster that has already killed nearly five times as many as died in the September 11 terror attacks.

One official, who spoke on the condition of anonymity because he was not authorised to talk about the matter, said that the funeral home had been storing bodies in the trucks after its freezer stopped operating properly.

Funeral directors are required to store bodies awaiting burial or cremation in appropriate conditions that prevent infection.

Eric L. Adams, the Brooklyn borough president, arrived at the Cleckley funeral parlor around 5.15p.m (local time) on Wednesday, he said, and found police officers and other investigators had sealed off the streets like a crime scene and were examining the tractor-trailer and the U-Haul.

“It appears the truck was full,” Adams said. “They were trying to use U-Haul as a backup.” He added: “This is traumatising to family members.”

The state department of health, which regulates funeral homes, was also called to the scene to determine whether the funeral home was handling the remains appropriately and issued two summonses, according to a law enforcement official briefed on the investigation.

Cleckley could not immediately be reached for comment. A man who answered the phone at the funeral home on Wednesday night hung up before a reporter could ask questions.

According to an article from the website Loopcayman.com, Cleckley opened the home in 2015 with his wife, Alva Stuart, and initially serviced other funeral homes by transporting bodies to them from locations where people had died. In 2017, however, “the decision was made to transform into full funeral services including burial, cremation and international shipping”, the article said.

A website run by the state department of health listed Cleckley as a fully licenced funeral director. But the most recent certificate of operation for the address of his business, filed with the city department of buildings, mentions nothing about its being a funeral parlour. It said the first floor of his establishment, at 2037A Utica Ave., was used for “automobile retail” and for “the manufacturing of machinery”.

Mike Lanotte, the president of the New York Funeral Directors Association, said thatCleckley was not a member of the organisation.