Police have started the process of revamping the security system across government hospitals in the city.

A toll-free helpline number will be introduced for doctors and patients’ family. A website, which will act as a grievance cell, will be launched soon, an officer at Lalbazar said. The site will be monitored by the police.

Col Nevendera Singh Paul, deputy commissioner of police, combat battalion, has been made the nodal officer. His primary duty will be to coordinate between the various tiers of security at hospitals.

A meeting of the police top brass was held at Lalbazar on improving security at hospitals in the city.

Singh Paul visited the NRS Medical College and Hospital on Tuesday evening to inspect the hospital’s present security status.

At present, police officers, home guards and private security guards are engaged in the security of hospitals.

Often, allegations of medical negligence trigger violence at hospitals.

The attack at NRS hospital on June 10 left two junior doctors injured and their colleagues across the state went on ceasework from next day to protest the attack.

The ceasework was called off on Monday after a meeting between junior doctors and chief minister Mamata Banerjee, where the security issue was raised.

“The first step will be to assess the security system at hospitals. More than increasing the number of cops and private guards, there should be proper coordination among the agencies and that is what we are trying to do,” an officer at Lalbazar said.

On June 10, when the attack at NRS happened, there were 70-odd cops and private security guards on the hospital premises. The situation had spiralled out of control as there was no coordination among them, the police said.

The protesting doctors had alleged police inaction.

Investigations into the allegation are on and late on Tuesday, Dilip Pal, the additional officer in charge of Entally police station, was replaced by Snehasis Karan, the additional officer in charge of Maidan police station.

Bonbihari Das, the officer in charge of the police outpost at NRS, was transferred.

“The transfers are aimed at sending a message to junior doctors that the administration is serious about bringing in changes in policing at hospitals,” an officer said.

After a preliminary assessment, a standard operating procedure for all government hospitals in the city will be formulated, another officer said.

Lalbazar has written to the BSNL authorities, seeking a dedicated number that can be used as the helpline.

A dedicated team will take calls on the number and record complaints before forwarding them to officers across the nine divisions in the city, the police said.

One of the major recommendations by hospital officials is to install more CCTV cameras, especially at the main gates.

At present the CCTV cameras at the main gate do not give a clear picture of people entering or leaving the premises, a hospital official said. “A clearer picture will be available if more CCTV cameras are installed.”

On Tuesday, an assistant commissioner of police was present inside a police kiosk near the emergency ward of NRS.

Policemen were posted at the gates of the hospital on APC Road.