New Town residents need no longer walk up to the NKDA office to enquire about mutation certificates or make complains. The authorities have launched a 24x7 help line for the purpose.
The toll-free number 1800-103-7652 was inaugurated by minister Firhad Hakim on July 2 in the presence of minister and local MLA Sujit Bose and Debashis Sen, chairman of New Town Kolkata Development Authority (NKDA).
“Chief minister Mamata Banerjee has declared that citizens have the right to services. So if ever you feel deprived of any service, dial this helpline and register your complaint,” said Hakim.
Sen explained that the helpline has been outsourced to a BPO and that two call centre executives will be on standby round the clock to take calls.
Callers can expect help with regard to issues like birth and death certificates, mutation certificates, occupancy certificates, building plan sanctions, information on Eco Park, Mother’s Wax Museum, Rabindra and Nazrul Tirtha etc.
Similarly, they can lodge complains about civic issues such as water accumulation in New Town, piling up of construction material on roads etc.
“Each call will be acknowledged by an SMS to the caller and each complain will be assigned a docket number for future reference. Complaints will be forwarded to the concerned department and fast-tracked,” said Sen. Once the issue is solved the caller will be texted as such. “Later on we shall introduce a feature of asking the callers to rate their experience too,” he said.
“We are not promising anything, but in case an elderly resident is in need of an ambulance or in a similar emergency, we might even step in to help out,” said Sen.
