Dhanbad district administration launched an exclusive portal, intended at ensuring transparent, speedy, time-bound and efficient redressal of grievances of common people with regard to different services, etc., on Tuesday. The portal is developed by the district unit of National Informatics Center and District Mineral Foundation Trust.

The portal, esamadhan.egovdhn.in, a brainchild of Dhanbad Deputy Commissioner, Uma Shankar, developed on a user-friendly pattern both for complainants as well as different offices has registered 24 complaints including seven registered from district collectorate and 17 other registered through complaints through their smartphones, computers, etc. within four hours of launching from 10 am to 2 pm.

Dhanbad Deputy Commissioner Uma Shankar Singh, who visited the Public Grievance Cell of district collectorate today to take stock of the registration of complaints on the portal after its launching at around 10 am, said, “Time-bound redressal of complaints of common people will help to solve the difficulties of the common masses and ensure building trust in the administration.”

“All the departmental offices have been made accountable for the redressal and disposal of complaints related to their respective departments,” said Singh.

Extolling about the specificities of the portal Singh said, “The facility of real-time tracking of complaints, right from it’s registration to resolutions have been made for portal and apart from this, the portal has been enabled with the messaging system for complainants about the different stages of complaint registration and redressal.”

“It is a transparent, efficient and safe complaint redressal mechanism and people can register their complaints either in Hindi or English using their smartphones or computers at the place of their convenience,” further said Singh.

Regarding the process for registration of complaints Singh said that complainant would have to first register at the portal by submitting their name, full address and mobile phone number at the portal after which they would have to upload their written complaint in PDF format on the portal.

“The complainants will get a token number and SMS after registration of their complaint and the token number can be used for online tracking the redressal stage of the complaint, besides which he will also get an SMS about the step by step progress of redressal of his complaint,” informed Singh.

“Besides registering the complaints through their smartphone or computers can also register free of cost online complain about the portal by visiting Public Grievance Cell of different Block Development Officer’s office or Circle officer’s office or the public grievance cell office of the district collectorate of with the help of computer operators of different Panchayat offices,” said Singh,

Notably, training to office superintendents, computer operators and public grievance officers of altogether 73 different departments have already been provided for complaint management.

Executive magistratation Deepmala and Food Safety officer of Dhanbad Aditi Singh has been entrusted with the task of monitoring to smooth working of the portal.