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Regular-article-logo Saturday, 23 November 2024

IndiGo relief for passengers

IndiGo operates more than 1,500 daily flights

PTI Mumbai Published 07.03.20, 06:50 PM
There would also be zero change fee for fresh bookings made between March 12 and March 31, the airline said in a release. The fee waiver would only apply to the change of dates of flights but not in the case of cancellation.

There would also be zero change fee for fresh bookings made between March 12 and March 31, the airline said in a release. The fee waiver would only apply to the change of dates of flights but not in the case of cancellation. (Shutterstock)

Budget carrier IndiGo on Saturday said it will not charge any fee for the rescheduling of domestic and international flights booked for March 12-31 amid the coronavirus scare.

There would also be zero change fee for fresh bookings made between March 12 and March 31, the airline said in a release. The fee waiver would only apply to the change of dates of flights but not in the case of cancellation. The waiver would be applicable for both domestic and international flights.

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“We understand that some passengers are concerned about committing to travel, given the current coronavirus issue. To take this anxiety away, we are waiving our normal change fee on all travel during the next two weeks and for all new bookings made in that period,” IndiGo chief commercial officer William Boulter said.

He also said that while the coronavirus was a very serious challenge for us all, “we believe that measures such as these would help alleviate its effect on travel”.

A passenger would have to pay the fare difference in case of rescheduling the journey to a later date. Also, the customer would have to intimate the airline three days in advance for rescheduling of the journey, the release said.

IndiGo operates more than 1,500 daily flights.

On Friday, aviation minister Hardeep Singh Puri had said the government was working on providing some temporary relief measures to domestic airlines affected by the flight cancellations because of coronavirus.

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