The nail salons that are the most successful don’t just sit around and hope their clients will keep coming back for more. If you want to send your customers an experience they will want to repeat, you have numerous alternatives accessible.
The following are six effective client retention methods for nail salons:
20% of old customers bring in 80% of sales, so do whatever you can to get old customers back to your nail salon. Maby will suggest you some strategies to help you retain old customers.
1./ Change the space after 2.3 years
Nail spa is a beauty industry, so keeping the shop fresh, clean, and tidy is a must. Usually, the decor must be changed to refresh after a while, avoiding boredom for guests.
2./ Technical change, continuous service
The spa nail trend techniques are constantly updated, so you also have to update the trends and nail techniques for your guests. Customers today have a lot of choices. If you don’t refresh yourself, customers will leave you anytime.
3./ Professional staff
Friendly, welcoming, professional, and polite staff will help customers stick with their salon more. You should continuously train, supervise and check your team to ensure service quality.
4./ Regularly have new programs, attractive and convincing incentives
Female customers love promotions and discounts, so they constantly think of new programs to attract customers
5./ Customer gratitude program and VIP customer care
Every customer wants to be considered a VIP, so have a program dedicated to them.
6./ Looking for customers near the nail salon
Maby provides a feature for customers to search for the nearest nail salon. Take advantage of this feature to increase the number of new salon customers.
There are many other useful features. Please follow the contact below and experience these unique features.
MABY - THE BEST SUPPORT APP FOR NAILS SALON IN THE US
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Website: https://maby.us
Facebook: https://facebook.com/maby.platform/
Hotline: +1(833)-557-0077
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