Restaurant industry body NRAI on Monday said it has approached fair trade regulator CCI for a detailed probe against the ‘‘anti-competitive practices’’ of food aggregators Zomato and Swiggy.
“Keeping the interests of restaurants in India in mind and how they have been affected by the inherently anti-competitive practices of Zomato and Swiggy, NRAI has filed an information with the CCI highlighting the practices by the two, which have an appreciable adverse effect on competition,” said the apex body of Indian restaurateurs.
Issues such as bundling of services, data masking and exorbitant commissions, deep discounting, violation of platform neutrality and lack of transparency have been flagged in the submission.
For over a year-and-half now, the association has been trying to sort out the problem areas with the food tech aggregators but without much result. Zomato and Swiggy did not comment on the matter.