Hospitality is taught early in all Indian homes where guests are considered to be God, said Kumar Shobhan, general manager of Hyatt Regency Kolkata, and guest speaker at a webinar titled, 'How to be a Hospitality Star', organised by The Telegraph- Edugraph on June 25.
The virtual session, brought to you by CII Institute of Hospitality as a part of The Telegraph-Edugraph’s 'How to be' series, was attended by 650+ students.
Aimed at helping students gain in-depth knowledge of various fields as well as career options in the same.
Here are 10 takeaways from the hour-long webinar:
• Hospitality involves the receiving and serving of guests in a friendly and generous manner.
• A hospitality star is passionate and creative about the job.
• A degree in hospitality management opens several other avenues in the sector beyond hotels
• This sector is witnessing a boom in a number of jobs, such as the front office, human resource, sales, events and marketing
• A hospitality professional’s responsibilities may include everything from maintenance and housekeeping to spa services, concierge, reception, food and beverages and much more
• There is also a wide scope for entrepreneurship in hospitality
• With the advent of technologies like Google translator, language is no more a barrier in the sector
• 'Customer Service' is at the core of a hospitality professional’s career
• Hospitality courses are available through undergraduate, postgraduate and diploma programmes in both government and private institutions
• Admission in government colleges is done on the basis of an entrance test, NCHMCT JEE, while private institutions may have their own admission tests and interview rounds.